Progressive Property Group

Maintenance Tips and Support

Quick solutions and guidance to keep your home running smoothly.

Non-Emergency Maintenance

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Maintenance Support
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For life-threatening emergencies, please call 911 immediately before contacting our team.

Emergency Maintenance

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Before You Submit a Request

Explore step-by-step  guides designed to help you troubleshoot common maintenance issues with ease. Our resources provide clear, practical solutions to keep your home running smoothly before submitting a service request.

• Check your breaker panel for any switches in the “off” position
• Reset the breaker by turning it fully off, then back on
• Avoid overloading outlets with multiple high-power devices
• Test nearby outlets to see if the issue is isolated
• If power is still out in part of your unit, submit a maintenance request

• Use a plunger or a drain-safe cleaner to clear minor clogs
• Remove any visible debris from the drain opening
• Avoid pouring grease, oils, or food scraps down the sink
• Run hot water to help break up buildup
• If water is backing up or not draining, submit a request

• Press the reset button located underneath the disposal unit
• Turn off power before checking for jams
• Use a hex key (if available) to manually rotate and clear blockages
• Avoid placing grease, bones, or fibrous foods inside
• If the disposal still does not function, submit a request

• Check thermostat settings and replace batteries if needed
• Ensure the system is set to the correct mode (heat/cool)
• Replace or clean your air filter
• Make sure vents are open and not blocked
• If the system is unresponsive, submit a maintenance request

• Replace bulbs to rule out simple burnout
• Check nearby switches and outlets
• Reset any tripped breakers
• Test other fixtures in the same area
• If the issue persists, submit a maintenance request

• Active water leaks or flooding
• No heat during winter months
• Gas odors
• Electrical hazards or sparks
• Broken doors or windows affecting security

For emergencies, call our 24/7 emergency line 719-761-9931 immediately. Do not wait for a portal response.

Tips and Tricks to Save You Money

Below are helpful tips and tricks that can help save provided by Colorado Springs Utilities. Feel free to contact us with any questions you may have or if you’d like to submit a maintenance request. If you are experiencing a maintenance emergency after business hours in Denver or Colorado Springs, please call our emergency hotline 

  • Turn your thermostat down in the winter and up in the summer

In the winter, keep your thermostat at 68 degrees when at home (put a sweater on if it gets chilly) and 60 degrees when not at home or sleeping. During the summer, set your air conditioner thermostat to 78 degrees when you’re at home and 85 degrees when you’re away.

  • Turn off lights in empty rooms

On average, lighting your home accounts for 10 to 15 percent of your energy bill. Be sure to flip the switch when you’re leaving a room.

  • Adjust the temperature on your hot water heater

Water heating typically accounts for 16 percent of your energy bill. Set water heater temperatures no higher than 120 degrees.

  • Replace old light bulbs with compact fluorescent light bulbs

By replacing 25 percent of your lights in high-use areas with CFLs, you can cut your lighting costs in half.

  • Seal leaks and cracks especially around windows and doors

Poorly sealed homes allow heated air to escape through gaps. Caulking and weather-stripping reduces uncomfortable drafts and lowers energy bills.

  • Microwave food or use a toaster oven or grill rather than a conventional oven

Avoid using a large conventional oven when cooking small portions of food. Microwaves and toaster ovens use much less energy, but cook foods just as well. In the summer, use your outdoor grill.

  • Wash only full loads of dishes and laundry

You’ll conserve the amount of natural gas used to heat the water that your dishwasher and washing machine need. You’ll not only be saving energy, but you’ll be saving water too. 

  • Use the sun and window coverings to control the temperature in your home

Open window coverings on sunny days to let in the sun’s warmth. Close them at night or on cloudy days to keep the cold air out. Use draperies, blinds, curtains or shutters on all windows to slow the loss of heat through the glass

  • Position your furniture in your home for optimal comfort

Make sure your furniture is placed next to inside walls instead of outside walls, and away from drafty windows. Avoid blocking heat registers and returned with furniture, draperies or carpet.

  • Check and replace furnace A/C filters

Replace furnace and air conditioner filters every 30 days to maximize its operating efficiency. A dirty filter makes the equipment work harder to push air through it.